Privacy Policy
Effective Date: October 18, 2026
Colf Prime (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
Information We Collect
We collect information you give us when you book online, contact us, request a callback, or leave a review. This can include your name, phone number, email address, service address, details and photos of your appliance, your preferred appointment time, and your message. For property management requests, we also collect your company name, title, number of units, and location. When you call, text, or message us on WhatsApp, we receive the information you share.
SMS Communications
If you choose to receive SMS messages from Colf Prime, we will only use your phone number to:
Provide service updates
Coordinate appliance repairs
Send appointment confirmations and reminders
Ask for feedback or a review after a job
Respond to customer support inquiries
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or get help by replying HELP.
No Sharing of Personal Information for Marketing
Colf Prime does not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or promotional purposes.
Information collected automatically
When you visit this website, we use Google Analytics through Google Tag Manager. They use cookies and similar technologies to collect information such as the pages you view, the buttons you click, your device and browser type, your approximate location, and how you reached our site. We use this to understand how the site is used and to improve it. Our forms use Google reCAPTCHA to help prevent spam; it collects information about your device and how you interact with the page, and Google’s own privacy policy and terms apply. You can limit cookies in your browser settings or use Google’s opt-out browser add-on for Google Analytics.
How we use your information
We use your information to respond to your requests, schedule and carry out repairs, send confirmations, reminders and service updates, provide estimates and invoices, ask for reviews, keep business records, protect our website, and comply with legal obligations.
Who we share it with
We use service providers to run our business, including Housecall Pro (scheduling, job management and customer messages), Google (analytics and reCAPTCHA), our website hosting and email provider, and messaging providers such as WhatsApp. They may only use your information to provide services to us, under their own terms. We may also disclose information when the law requires it. We do not sell your personal information.
How long we keep information
We keep your information for as long as needed to provide our services, keep business and tax records, resolve disputes and meet legal requirements.
Your choices
You can ask us to access, correct or delete your personal information by emailing customerservice@colffix.com. We will respond as required by applicable law; we may need to keep some records. You can opt out of text messages at any time by replying STOP.
Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Data Security
We take reasonable measures to protect your information from unauthorized access or disclosure.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with service providers that support our services, such as customer service and message delivery, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties other than those service providers.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows the latest version.
Contact Us
Colf Prime LLC (Colf Prime Appliance Repair)
2150 N Bayshore Dr 2106, Miami, FL 33137
If you have any questions about this Privacy Policy, you may contact us at:
Phone: (786) 668-4339
Email: customerservice@colffix.com
Website: https://colffix.com